Confronted with a lackluster performance and a disengaged workforce, a local government's library service recognized the urgent need to revitalize its team's ethos. With 230 employees scattered across eight locations, the service struggled with a passive culture resistant to change.

Utilizing the Organisational Culture Inventory (OCI), the library pinpointed deficiencies and crafted a strategic blueprint for cultural transformation. This led to a leadership overhaul, with two critical positions refreshed to embody the new direction better. Engagement tactics varied from face-to-face meetings to online briefings, ingraining culture as a cornerstone of regular operations.

The library's concerted approach bore fruit in two years, showcasing marked advances in cultural indicators. Strategic leadership involvement and consistent coaching were instrumental in this shift, ensuring that the cultural revamp was deeply integrated across the board and that the new, dynamic ethos was reflected in every facet of the library's operations.